Warranty Policy

Last updated: 2026/02/02

Company Registration Information

• Company: Tianjin Pengfei Network Technology Co., Ltd.

• Legal Representative: Zhang Pengfei

• Date of Establishment: 2025-12-25

• Unified Social Credit Code: 91120101MAK3YXR89J

• Address: Room H, 13th Floor, Yunxiang Building, No. 72-74 Xikang Road, Xinxing Street, Heping District, Tianjin

Warranty Coverage
We stand behind the quality of our products. This Warranty Policy outlines the general terms applicable to items purchased from us.

Warranty Period
The specific warranty duration for your product is detailed in the official documentation (e.g., user manual, warranty card) included with your item. Please refer to these materials for precise information. If such documentation is not available or is unclear, you may contact our Customer Service team for assistance in determining the applicable warranty period.

Obtaining Service
To request warranty service, please contact our Customer Service department using the information provided above. You will be guided through the necessary steps, which may include providing proof of purchase (such as your order number) and a description of the issue.

General Terms
This warranty covers defects in materials and workmanship under normal use during the specified warranty period. It is non-transferable and applies only to the original purchaser. The warranty does not cover damage resulting from accident, misuse, improper installation, unauthorized modifications or repairs, normal wear and tear, or failure to follow product instructions.

We reserve the right to repair or replace a defective product (with a new or refurbished unit) at our discretion as the sole remedy under this warranty. Any replaced item becomes our property. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Contact Us
For any questions regarding this policy or to initiate a warranty claim, please reach out to our Customer Service team via email or phone. We are committed to ensuring your satisfaction.

• Site Name: ton-lix
• Email: service@mail.ton-lix.com
• Contact Phone: +86 19292467907
• Ships to: United States
• Primary Business: General Merchandise