Shipping & Delivery Policy

Last updated: 2026/02/02

Company Registration Information

• Company: Tianjin Pengfei Network Technology Co., Ltd.

• Legal Representative: Zhang Pengfei

• Date of Establishment: 2025-12-25

• Unified Social Credit Code: 91120101MAK3YXR89J

• Address: Room H, 13th Floor, Yunxiang Building, No. 72-74 Xikang Road, Xinxing Street, Heping District, Tianjin

ton-lix provides cross-border e-commerce services, specializing in general merchandise and delivering to the United States.

Free Shipping

We offer free shipping on all products to the 48 contiguous U.S. states.
Exclusions: Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes.

Shipping Carriers

We primarily use the following carriers for U.S. delivery:

• USPS

• Uniuni

• GOFO Express

• Easy

Processing & Delivery Time

• Processing Time: All orders are processed within 1–2 business days after payment confirmation.

• Delivery Time: Orders are delivered within 12–15 business days after processing.

Business Days vs. Calendar Days:

• Business Days: Monday through Friday, excluding public holidays. Our operating hours are 9:00 AM – 6:00 PM (Monday to Friday).

• Calendar Days: Include every day of the week, including weekends and holidays.
  Please note that delivery timeframes are counted in business days.

Shipping Fees & Charges

Shipping fees (if applicable) will be clearly displayed at checkout. Free shipping applies as stated above.

Potential Delays

While we strive to meet the estimated delivery windows, the following circumstances may cause delays:

• Public holidays (U.S. and origin country)

• Customs clearance procedures

• Inventory verification

• Severe weather conditions or carrier service disruptions

Ship-From Address & Customs

All orders are shipped from our international warehouse.
Customs Duties & Taxes:
Any import duties, taxes, or customs fees imposed by the U.S. are the responsibility of the buyer. We are not liable for these additional charges.

Returns & Exchanges

We accept returns and exchanges within 14 calendar days from the delivery date, subject to our Return Policy.

Company Information
Company Name: Tianjin Pengfei Network Technology Co., Ltd.
Address: Room H, 13th Floor, Yunxiang Building, No. 72-74 Xikang Road, Xinxing Street, Heping District, Tianjin
Customer Service Email: service@mail.ton-lix.com
Contact Phone: +86 19292467907